Policies

Check In / Check Out Times

Check In: 3:00 PM / Check Out: 10:00 AM Central Time.

Our units are on a smart lock system and don’t require keys. Use your unique door code to access the unit. Simply enter the 4-digit code and follow it with the “lock/unlock” button. The door will automatically lock behind you after the code is used. Pressing the “lock/unlock” button upon exiting the unit will also lock the door. Your code can be found in your confirmation email.

Check In Location

Our office is located at: Fairfield Glade Rentals, 5731 Peavine Rd, Crossville, TN 38571. We are on Peavine Road approximately 6 miles north of I40 (exit 322) on the left.

Payment

Group Leader guarantees payment of balance due.

Housekeeping

All Fairfield Glade Rentals rental units are set up for normal housekeeping. This includes a startup supply of toilet paper and soap. Your responsibilities include leaving the property reasonably clean with no damage. Also, leaving kitchen items (dishes, cookware, etc) clean and returned to their proper place. Please dispose of all trash in proper outside containers.

Furnishings

All Fairfield Glade Rentals’ vacation properties are privately owned and are decorated to each owner’s individual tastes. Because of this, the decor, style, color themes, and inventory will vary. All units come furnished with a microwave, linens, towels, dishes, cookware, coffee pot, and toasters.

Cleaning Service

For your maximum vacation privacy and enjoyment, there is no daily maid service. However, extra cleaning service is available upon request.

Deposit/Cancellation

$100.00 deposit due from coordinator immediately (before booking tee times/accommodations).

$100.00 deposit due per person within 30 days of booking.

Absolutely no changes to golf package Dates, Tee Times or package Number attending 15 days prior to check in.

Golf Package deposits are forfeited unless rebooked within one year of cancellations. We charge a $35.00 administration fee for rebooking dates. Policy refers to the package as a whole. NO individual refunds (see below).

Individual deposits will be forfeited unless substituted.

Absolutely NO REFUNDS (8) days prior to arrival date.

Some exceptions may apply.

No refund of greens fees unless a rain check is presented.

There will be an extra cleaning charge for any excessive cleaning needed to any condo. Person booking the package is responsible for this charge.

View our RESERVATION LETTER.

Checking Out

Please strip all beds that you use, load the dishwasher, check the thermostat (60 for winter, 80 for summer). Also, dispose of trash. Unless you made prior arrangements, we charge a $25.00 per hour late charge for late departures.

Guest Cards

Fairfield Glade is a semi-private resort. We will provide Guest Cards if you plan to use Fairfield Glade amenities i.e., pools. Guest Cards are not necessary for golf. Please provide name of each person in your party that will need Guest Cards.

Internet Access

Internet service available in all units.